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Whitehorse City

Profile Performance

Performance Summary: 2018-2019

Animal Management

Provision of animal management and responsible pet ownership services to the community including monitoring, registration, enforcement and education

Timeliness

1.33 days +9.52%

Time taken to action animal management requests

All Councils

2.03 days

Similar Councils

1.89 days

Service standard

72.05% +35.09%

Animals reclaimed from council

All Councils

50.95%

Similar Councils

54.46%

Service cost

$38.93 +9.48%

Cost of animal management service per registered animal

All Councils

$63.27

Similar Councils

$61.18

Health and Safety

11.00 +175.00%

Animal management prosecutions

All Councils

12.32

Similar Councils

13.62

Aquatic Facilities

Provision of indoor and outdoor aquatic facilities to the community and visitors for wellbeing, water safety, sport and recreation

Service standard

2.00 +33.33%

Health inspections of aquatic facilities

All Councils

1.90

Similar Councils

2.67

Service standard

0.00 -100.00%

Reportable safety incidents at aquatic facilities

All Councils

1.64

Similar Councils

2.58

Service cost

$0.21 +5.36%

Cost of indoor aquatic facilities per visit

All Councils

$3.15

Similar Councils

$0.65

Service cost

Service not provided

Cost of outdoor aquatic facilities per visit

Utilisation

9.27 +3.08%

Number of visits to aquatic facilities per head of municipal population

All Councils

5.11

Similar Councils

7.15

Food Safety

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Timeliness

1.7 days +4.49%

Time taken to action food complaints

All Councils

2.07 days

Similar Councils

1.84 days

Service standard

100.00% -

Percentage of required food safety assessments undertaken

All Councils

94.82%

Similar Councils

98.71%

Service cost

$546.58 -1.76%

Cost of food safety service per premises

All Councils

$484.34

Similar Councils

$524.91

Health and Safety

100.00% -

Percentage of critical and major non-compliance outcome notifications followed up by council

All Councils

95.66%

Similar Councils

98.82%

Governance

Provision of good governance to the community including making and implementing decisions with reference to community engagement, policy frameworks and agreed practice

Transparency

4.39% +11.60%

Council decisions made at meetings closed to the public

All Councils

9.55%

Similar Councils

8.58%

Consultation and Engagement

57/100 -

Community satisfaction with community consultation and engagement

All Councils

56/100

Similar Councils

61/100

Attendance

100.00% -

Councillor attendance at council meetings

All Councils

91.70%

Similar Councils

91.75%

Service cost

$61,397.20 +30.16%

Cost of governance per councillor

All Councils

$48,340.83

Similar Councils

$53,933.69

Satisfaction

60/100 +3.45%

Community satisfaction with council decisions

All Councils

55/100

Similar Councils

61/100

Home and Community Care

Provision of support to frail older people and younger people with disabilities living at home and their carers whose capacity for independent living is at risk. Reporting on this service area ceased on 1 July 2016 due to changes in the local government sector, as a result of introduction of the National Disability Insurance Scheme (NDIS) and Commonwealth Home Support Programme (CHSP). Data for 2014/15 and 2015/16 can be viewed in the detailed service area report.

Performance data not available

Reporting on this service area ceased on 1 July 2016 due to changes in the local government sector, as a result of introduction of the National Disability Insurance Scheme (NDIS) and Commonwealth Home Support Programme (CHSP). View past data and comments

Libraries

Provision of print and digital based resources to the community in a variety of formats including collection services, e-services, research tools and interactive learning programs

Utilisation

7.24 -2.83%

Number of times a library resource is borrowed

All Councils

4.63

Similar Councils

6.03

Resource standard

76.89% -1.62%

Proportion of library resources less than 5 years old

All Councils

66.13%

Similar Councils

72.04%

Service cost

$6.18 +1.84%

Cost of library service per visit

All Councils

$7.07

Similar Councils

$6.80

Participation

13.91% -1.71%

Active library members in municipality

All Councils

15.41%

Similar Councils

16.96%

Maternal and Child Health

Provision of universal access to health services for children from birth to school age and their families including early detection, referral, monitoring and recording of child health and development

Satisfaction

96.81% -2.55%

Participation in first MCH home visit

All Councils

101.44%

Similar Councils

98.16%

Service standard

100.94% -0.25%

Infant enrolments in the MCH service

All Councils

100.73%

Similar Councils

101.24%

Service cost

$82.68 -0.99%

Cost of the MCH service

All Councils

$81.48

Similar Councils

$80.08

Participation

84.36% -1.57%

Participation in the MCH service

All Councils

77.87%

Similar Councils

77.54%

Participation

89.80% -4.01%

Participation in the MCH service by Aboriginal children

All Councils

77.81%

Similar Councils

78.37%

Roads

Provision of a network of sealed local roads under the control of the municipal council to all road users

Satisfaction

94.98 +18.40%

Sealed local road requests per 100km of sealed local roads

All Councils

45.30

Similar Councils

80.07

Condition

98.59% -

Sealed local roads maintained to condition standards

All Councils

96.48%

Similar Councils

95.16%

Service cost

$169.64 -8.52%

Cost of sealed local road reconstruction per square metre

All Councils

$89.97

Similar Councils

$157.22

Service cost

$29.46 +8.28%

Cost of sealed local road resealing per square metre

All Councils

$13.24

Similar Councils

$26.91

Satisfaction

72/100 +2.86%

Community satisfaction with sealed local roads

All Councils

57/100

Similar Councils

68/100

Statutory Planning

Provision of land use and development assessment services to applicants and the community including advice and determination of applications

Timeliness

67 days -17.28%

Time taken to decide planning applications

All Councils

69.6 days

Similar Councils

85.98 days

Service standard

37.97% -14.48%

Planning applications decided within required time frames

All Councils

70.17%

Similar Councils

62.35%

Service cost

$2,288.70 -11.08%

Cost of statutory planning service per planning application

All Councils

$2,615.43

Similar Councils

$2,810.14

Decision making

56.90% -2.09%

Council planning decisions upheld at VCAT

All Councils

52.64%

Similar Councils

52.54%

Waste Collection

Provision of kerbside waste collection service to the community including garbage and recyclables

Satisfaction

68.35 +4.03%

Kerbside bin collection requests per 1,000 households

All Councils

104.58

Similar Councils

117.88

Service standard

4.92 +17.96%

Kerbside collection bins missed per 10,000 households

All Councils

4.91

Similar Councils

6.39

Service cost

$96.83 -3.76%

Cost of kerbside garbage bin collection service per bin

All Councils

$106.59

Similar Councils

$109.06

Service cost

$26.19 +171.82%

Cost of kerbside recyclables collection service per bin

All Councils

$57.71

Similar Councils

$48.68

Waste diversion

50.46% +0.55%

Kerbside collection waste diverted from landfill

All Councils

43.94%

Similar Councils

44.47%

Financial Performance

Provision of relevant information about the effectiveness of financial management in local government including efficiency, liquidity, obligations, operating position and stability

Revenue level

$1,515.72 +2.33%

Average residential rate per residential property assessment

All Councils

$1,669.82

Similar Councils

$1,670.64

Expenditure level

$2,282.15 +3.03%

Expenses per property assessment

All Councils

$3,322.88

Similar Councils

$2,717.81

Workforce turnover

8.74% -11.19%

Percentage of staff turnover

All Councils

14.07%

Similar Councils

13.45%

Working capital

489.33% -1.15%

Current assets as a percentage of current liabilities

All Councils

319.74%

Similar Councils

271.25%

Unrestricted cash

343.11% +11.54%

Unrestricted cash as a percentage of current liabilities

All Councils

94.27%

Similar Councils

94.64%

Asset renewal

114.32% -4.78%

Asset renewal as a percentage of depreciation

All Councils

86.80%

Similar Councils

94.82%

Loans and borrowings

4.37% -4.30%

Loans and borrowings as a percentage of rates

All Councils

16.44%

Similar Councils

14.57%

Loans and borrowings

0.23% -55.78%

Loans and borrowings repayments as a percentage of rates

All Councils

2.68%

Similar Councils

2.35%

Indebtedness

1.22% -72.43%

Non-current liabilities as a percentage of own source revenue

All Councils

17.93%

Similar Councils

10.49%

Adjusted underlying result

29.45% +64.97%

Adjusted underlying surplus (or deficit) as a percentage of underlying revenue

All Councils

4.24%

Similar Councils

9.09%

Rates concentration

48.24% -14.45%

Rates as a percentage of adjusted underlying revenue

All Councils

59.45%

Similar Councils

65.52%

Rates effort

0.15% -13.85%

Rates as a percentage of property values in municipality

All Councils

0.42%

Similar Councils

0.21%

Sustainable Capacity

Provision of relevant information about whether local governments have the capacity to meet the agreed service and infrastructure needs of their community

Population

$958.47 +2.25%

Expenses per head of municipal population

All Councils

$2,021.92

Similar Councils

$1,270.71

Population

$5,137.24 +4.63%

Infrastructure per head of municipal population

All Councils

$14,674.40

Similar Councils

$6,066.06

Population

276.60 +1.55%

Population density per length of road

All Councils

110.56

Similar Councils

296.82

Own source revenue

$1,191.01 +23.11%

Own-source revenue per head of municipal population

All Councils

$1,493.08

Similar Councils

$1,217.78

Recurrent grants

$118.44 +2.77%

Recurrent grants per head of municipal population

All Councils

$440.62

Similar Councils

$123.15

Disadvantage

9.00 -

Relative Socio-Economic Disadvantage of the municipality

All Councils

5.53

Similar Councils

7.77

Governance and Management Checklist

Measures whether a council has strong governance and management framework in place covering community engagement, planning, monitoring, reporting and decision-making

Governance and Management

24/24

Compliant measures that are currently in operation