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Horsham Rural City

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale. 2015/16 was the first year of reporting for this indicator. From 2016/17 this indicator is reported by calendar year.

Horsham Rural City (2018-2019)

3 days

Similar Councils (2018-2019)

2.7 days

All Councils (2018-2019)

2.07 days

Performance Trend

Reporting Period Horsham Rural City Similar Councils All Councils
2015-2016 5 days 3.4 days 2.06 days
2016-2017 3 days 7.67 days 2.56 days
2017-2018 4.67 days 2.34 days 1.76 days
2018-2019 3 days 2.7 days 2.07 days

Horsham Rural City Council Says...

There were 13 less food complaints during 2018-2019, therefore the time frame to action food complaints was quicker.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment. From 2015/16 this indicator is reported by calendar year.

Horsham Rural City (2018-2019)

99.41%

Similar Councils (2018-2019)

92.10%

All Councils (2018-2019)

94.82%

Performance Trend

Reporting Period Horsham Rural City Similar Councils All Councils
2015-2016 93.33% 82.67% 90.88%
2016-2017 77.71% 82.95% 93.20%
2017-2018 112.50% 89.22% 94.61%
2018-2019 99.41% 92.10% 94.82%

Horsham Rural City Council Says...

2017-2018 saw a catch up of the 2016-2017 backlog. 2018-2019 saw a return to a normal assessment cycle where over 99 percent of Class 1 premises were assessed.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council (or for which council has received notification) during the year. This indicator includes Streatrader registrations from 2015/16 onwards, which may affect a council's variance from 2014/15.

Horsham Rural City (2018-2019)

$650.59

Similar Councils (2018-2019)

$436.63

All Councils (2018-2019)

$484.34

Performance Trend

Reporting Period Horsham Rural City Similar Councils All Councils
2015-2016 $621.23 $481.04 $507.28
2016-2017 $573.99 $434.74 $477.02
2017-2018 $666.84 $500.34 $489.47
2018-2019 $650.59 $436.63 $484.34

Horsham Rural City Council Says...

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council. From 2016/17 this indicator is reported by calendar year.

Horsham Rural City (2018-2019)

93.75%

Similar Councils (2018-2019)

80.31%

All Councils (2018-2019)

95.66%

Performance Trend

Reporting Period Horsham Rural City Similar Councils All Councils
2015-2016 100.00% 93.47% 92.49%
2016-2017 Not applicable for this reporting period 89.86% 91.48%
2017-2018 Not applicable for this reporting period 87.85% 93.80%
2018-2019 93.75% 80.31% 95.66%

Horsham Rural City Council Says...

There were zero non-compliances notification during during 2017-18 and 16 non-compliance notifications during the 2018-19 year, one non-compliance wasn't followed up during the year as the premises burned down.