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Mitchell Shire

Profile Performance

Kerbside bin collection requests per 1,000 households

Number of kerbside bin collection requests received by council per 1,000 kerbside bin collection households

Mitchell Shire (2018-2019)

50.33

Similar Councils (2018-2019)

84.31

All Councils (2018-2019)

104.58

Performance Trend

Reporting Period Mitchell Shire Similar Councils All Councils
2015-2016 153.57 64.04 97.37
2016-2017 162.35 68.57 101.19
2017-2018 71.16 77.82 99.66
2018-2019 50.33 84.31 104.58

Mitchell Shire Council Says...

The Waste and Resource Recovery Department changed the way that that it manages kerbside collection service requests. Previously, residents contacted Cleanaway directly to report their request, and now all requests are now lodged with Council instead. Requests are entered into Council's Customer Request Management System (CRMS) and then forwarded to Cleanaway for action. In addition to this a full-time Waste and Resource Recovery Administration officer position was created to oversee the daily management of the CRMS. This has significantly improved Council's ability to manage waste related requests resulting in improved processes and a reduction of the number of service requests.

Kerbside collection bins missed per 10,000 households

Number of kerbside collection bins missed per 10,000 scheduled kerbside collection bin lifts

Mitchell Shire (2018-2019)

5.45

Similar Councils (2018-2019)

4.35

All Councils (2018-2019)

4.91

Performance Trend

Reporting Period Mitchell Shire Similar Councils All Councils
2015-2016 3.09 3.18 4.18
2016-2017 2.65 3.18 4.51
2017-2018 7.59 4.77 5.05
2018-2019 5.45 4.35 4.91

Mitchell Shire Council Says...

The Waste and Resource Recovery Department changed the way that that it manages kerbside collection service requests. Previously, residents contacted Cleanaway directly to report their request, and now all requests are now lodged with Council instead. Requests are entered into Council's Customer Request Management System (CRMS) and then forwarded to Cleanaway for action. In addition to this a full-time Waste and Resource Recovery Administration officer position was created to oversee the daily management of the CRMS. This has significantly improved Council's ability to manage waste related requests resulting in improved processes and a reduction of the number of service requests.

Cost of kerbside garbage bin collection service per bin

Direct cost to council of the kerbside garbage bin collection service per kerbside garbage collection bin

Mitchell Shire (2018-2019)

$59.94

Similar Councils (2018-2019)

$102.95

All Councils (2018-2019)

$106.59

Performance Trend

Reporting Period Mitchell Shire Similar Councils All Councils
2015-2016 $53.71 $96.73 $101.10
2016-2017 $57.70 $101.68 $102.30
2017-2018 $58.72 $98.50 $102.52
2018-2019 $59.94 $102.95 $106.59

Mitchell Shire Council Says...

Refuse collection costs have remained consistent in the 2018/19 financial year.

Cost of kerbside recyclables collection service per bin

Direct cost to council of the kerbside recyclables collection service per kerbside recyclables collection bin

Mitchell Shire (2018-2019)

$49.83

Similar Councils (2018-2019)

$59.75

All Councils (2018-2019)

$57.71

Performance Trend

Reporting Period Mitchell Shire Similar Councils All Councils
2015-2016 $47.60 $40.77 $37.66
2016-2017 $45.56 $40.72 $37.34
2017-2018 $41.86 $44.74 $42.45
2018-2019 $49.83 $59.75 $57.71

Mitchell Shire Council Says...

The cost of the kerbside recycling collection service has increased due to the introduction of a recycling acceptance fee.

Kerbside collection waste diverted from landfill

Percentage of garbage, recyclables and green organics collected from kerbside bins that is diverted from landfill

Mitchell Shire (2018-2019)

32.75%

Similar Councils (2018-2019)

46.71%

All Councils (2018-2019)

43.94%

Performance Trend

Reporting Period Mitchell Shire Similar Councils All Councils
2015-2016 33.85% 43.41% 42.93%
2016-2017 33.05% 44.55% 44.52%
2017-2018 32.88% 46.46% 44.69%
2018-2019 32.75% 46.71% 43.94%

Mitchell Shire Council Says...

Our result for 2018/19 financial year has decreased slightly from the previous year. Mitchell Shire Council does not currently have a kerbside green organics collection. The shift is in the proportion of recyclables collected. As Mitchell Shire Council does not collect them, green organics are excluded from this indicator.