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Moreland City

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale. 2015/16 was the first year of reporting for this indicator. From 2016/17 this indicator is reported by calendar year.

Moreland City (2018-2019)

2.94 days

Similar Councils (2018-2019)

1.84 days

All Councils (2018-2019)

2.07 days

Performance Trend

Reporting Period Moreland City Similar Councils All Councils
2015-2016 3.2 days 1.84 days 2.06 days
2016-2017 3.26 days 1.92 days 2.56 days
2017-2018 3.83 days 1.78 days 1.76 days
2018-2019 2.94 days 1.84 days 2.07 days

Moreland City Council Says...

The average timeframe has decreased in 2018 due to a concentrated effort to reduce response timeframes.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment. From 2015/16 this indicator is reported by calendar year.

Moreland City (2018-2019)

89.64%

Similar Councils (2018-2019)

98.71%

All Councils (2018-2019)

94.82%

Performance Trend

Reporting Period Moreland City Similar Councils All Councils
2015-2016 87.35% 99.64% 90.88%
2016-2017 100.00% 101.06% 93.20%
2017-2018 87.98% 101.23% 94.61%
2018-2019 89.64% 98.71% 94.82%

Moreland City Council Says...

In 2017-2018 a decrease in annual assessment numbers was observed following a change to a more qualitative and risk based food safety assessment approach. With these operational approaches embedded we are now seeing an improvement in both the quality and number of assessments being undertaken, with more assessments being completed than the previous year.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council (or for which council has received notification) during the year. This indicator includes Streatrader registrations from 2015/16 onwards, which may affect a council's variance from 2014/15.

Moreland City (2018-2019)

$561.44

Similar Councils (2018-2019)

$524.91

All Councils (2018-2019)

$484.34

Performance Trend

Reporting Period Moreland City Similar Councils All Councils
2015-2016 $565.14 $540.06 $507.28
2016-2017 $577.59 $528.45 $477.02
2017-2018 $590.72 $520.29 $489.47
2018-2019 $561.44 $524.91 $484.34

Moreland City Council Says...

Cost of the service has reduced by almost 5% on prior year. Variations are often a result of staffing levels throughout the year.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council. From 2016/17 this indicator is reported by calendar year.

Moreland City (2018-2019)

100.00%

Similar Councils (2018-2019)

98.82%

All Councils (2018-2019)

95.66%

Performance Trend

Reporting Period Moreland City Similar Councils All Councils
2015-2016 100.00% 97.22% 92.49%
2016-2017 98.70% 97.58% 91.48%
2017-2018 97.60% 98.16% 93.80%
2018-2019 100.00% 98.82% 95.66%

Moreland City Council Says...

The embedding of the risk-based premises assessment program and a focussed effort on following up non-compliant premises has increased the follow up rate.