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Borough of Queenscliffe

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale

Borough of Queenscliffe (2019-2020)

0.5 days

Similar Councils (2019-2020)

1.23 days

All Councils (2019-2020)

1.61 days

Performance Trend

Reporting Period Borough of Queenscliffe Similar Councils All Councils
2016-2017 1.25 days 1.56 days 2.56 days
2017-2018 1 days 1.36 days 1.76 days
2018-2019 1 days 2.35 days 2.07 days
2019-2020 0.5 days 1.23 days 1.61 days

Borough of Queenscliffe Council Says...

Only two complaints were received in 2019-20.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment

Borough of Queenscliffe (2019-2020)

39.34%

Similar Councils (2019-2020)

85.05%

All Councils (2019-2020)

95.00%

Performance Trend

Reporting Period Borough of Queenscliffe Similar Councils All Councils
2016-2017 100.00% 86.84% 93.20%
2017-2018 98.48% 87.40% 94.61%
2018-2019 100.00% 86.70% 94.82%
2019-2020 39.34% 85.05% 95.00%

Borough of Queenscliffe Council Says...

Annual food safety assessment period is from 1st January to 31st December. The low number reflected as the majority of inspections occur from January to June each year and the current pandemic has impacted the inspection program. All pending assessments will be completed by the end of 2020.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council or for which council has received notification during the year

Borough of Queenscliffe (2019-2020)

$584.68

Similar Councils (2019-2020)

$557.39

All Councils (2019-2020)

$502.10

Performance Trend

Reporting Period Borough of Queenscliffe Similar Councils All Councils
2016-2017 $667.31 $499.53 $477.02
2017-2018 $609.76 $562.63 $489.47
2018-2019 $682.29 $556.98 $484.34
2019-2020 $584.68 $557.39 $502.10

Borough of Queenscliffe Council Says...

The decrease in the cost reflects fewer resources allocated to food safety services due to business closures resulting from COVID 19 restrictions.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council

Borough of Queenscliffe (2019-2020)

100.00%

Similar Councils (2019-2020)

84.14%

All Councils (2019-2020)

91.91%

Performance Trend

Reporting Period Borough of Queenscliffe Similar Councils All Councils
2016-2017 100.00% 82.81% 91.48%
2017-2018 100.00% 92.01% 93.80%
2018-2019 100.00% 98.09% 95.66%
2019-2020 100.00% 84.14% 91.91%

Borough of Queenscliffe Council Says...