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Surf Coast Shire

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale

Surf Coast Shire (2019-2020)

1.18 days

Similar Councils (2019-2020)

1.37 days

All Councils (2019-2020)

1.61 days

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2016-2017 2.07 days 1.82 days 2.56 days
2017-2018 1.63 days 1.7 days 1.76 days
2018-2019 2.02 days 1.92 days 2.07 days
2019-2020 1.18 days 1.37 days 1.61 days

Surf Coast Shire Council Says...

Result due to improved staff reporting.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment

Surf Coast Shire (2019-2020)

86.08%

Similar Councils (2019-2020)

102.90%

All Councils (2019-2020)

95.00%

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2016-2017 107.04% 92.19% 93.20%
2017-2018 98.62% 95.88% 94.61%
2018-2019 99.34% 96.75% 94.82%
2019-2020 86.08% 102.90% 95.00%

Surf Coast Shire Council Says...

Result for 2019 down on previous year due to staff absences, prioritising response to complaints and poor performing businesses. Staff resources also re-allocated to Moriac Wastewater Project, Caravan Park registrations and Mosquito Management in Anglesea. The number of registered food premises increased from 693 to 726.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council or for which council has received notification during the year

Surf Coast Shire (2019-2020)

$561.79

Similar Councils (2019-2020)

$441.12

All Councils (2019-2020)

$502.10

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2016-2017 $510.29 $437.75 $477.02
2017-2018 $440.41 $393.26 $489.47
2018-2019 $500.97 $425.17 $484.34
2019-2020 $561.79 $441.12 $502.10

Surf Coast Shire Council Says...

There was an overall cost increase for Food Safety of $18k in the 2019-2020 financial year, mainly attributed to staff wages; while the number of registered food premises increased from 693 to 726.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council

Surf Coast Shire (2019-2020)

100.00%

Similar Councils (2019-2020)

97.10%

All Councils (2019-2020)

91.91%

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2016-2017 99.37% 89.92% 91.48%
2017-2018 98.84% 90.60% 93.80%
2018-2019 95.00% 97.34% 95.66%
2019-2020 100.00% 97.10% 91.91%

Surf Coast Shire Council Says...

Prioritising resources to address poor performing businesses.