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Surf Coast Shire

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale. 2015/16 was the first year of reporting for this indicator. From 2016/17 this indicator is reported by calendar year.

Surf Coast Shire (2018-2019)

2.02 days

Similar Councils (2018-2019)

1.92 days

All Councils (2018-2019)

2.07 days

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2015-2016 1.55 days 1.76 days 2.06 days
2016-2017 2.07 days 1.82 days 2.56 days
2017-2018 1.63 days 1.7 days 1.76 days
2018-2019 2.02 days 1.92 days 2.07 days

Surf Coast Shire Council Says...

Council received 42 food related complaints for 2018 and followed up on 35 (83%) of these within 1 day. Overall performance was consistent with the last four years.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment. From 2015/16 this indicator is reported by calendar year.

Surf Coast Shire (2018-2019)

99.34%

Similar Councils (2018-2019)

96.75%

All Councils (2018-2019)

94.82%

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2015-2016 104.09% 89.48% 90.88%
2016-2017 107.04% 92.19% 93.20%
2017-2018 98.62% 95.88% 94.61%
2018-2019 99.34% 96.75% 94.82%

Surf Coast Shire Council Says...

The number of businesses fluctuates throughout the year. All registered premises received their mandatory annual food safety inspection.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council (or for which council has received notification) during the year. This indicator includes Streatrader registrations from 2015/16 onwards, which may affect a council's variance from 2014/15.

Surf Coast Shire (2018-2019)

$500.97

Similar Councils (2018-2019)

$425.17

All Councils (2018-2019)

$484.34

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2015-2016 $521.55 $449.98 $507.28
2016-2017 $510.29 $437.75 $477.02
2017-2018 $440.41 $393.26 $489.47
2018-2019 $500.97 $425.17 $484.34

Surf Coast Shire Council Says...

Increase in use of contractors due to staff shortages.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council. From 2016/17 this indicator is reported by calendar year.

Surf Coast Shire (2018-2019)

95.00%

Similar Councils (2018-2019)

97.34%

All Councils (2018-2019)

95.66%

Performance Trend

Reporting Period Surf Coast Shire Similar Councils All Councils
2015-2016 98.39% 90.31% 92.49%
2016-2017 99.37% 89.92% 91.48%
2017-2018 98.84% 90.60% 93.80%
2018-2019 95.00% 97.34% 95.66%

Surf Coast Shire Council Says...

All required follow-up inspections completed. Two food premises had closed and no follow-up inspection was able to be conducted, and 2 food premises had administrative non-compliances only requiring information to be provided to Council to comply i.e. evidence of food safety training completed.