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Warrnambool City

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Performance Summary: 2018-2019

Animal Management

Provision of animal management and responsible pet ownership services to the community including monitoring, registration, enforcement and education

Timeliness

1 days -

Time taken to action animal management requests

All Councils

2.03 days

Similar Councils

2.87 days

Service standard

84.24% +4.59%

Animals reclaimed from council

All Councils

50.95%

Similar Councils

48.54%

View the detailed Animal Management service area report

View retired indicators

Aquatic Facilities

Provision of indoor and outdoor aquatic facilities to the community and visitors for wellbeing, water safety, sport and recreation

Service standard

2.00 +100.00%

Health inspections of aquatic facilities

All Councils

1.90

Similar Councils

2.13

Council says...

Utilisation

6.85 -1.27%

Number of visits to aquatic facilities per head of municipal population

All Councils

5.11

Similar Councils

6.58

View the detailed Aquatic Facilities service area report

View retired indicators

Food Safety

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Timeliness

1 days -

Time taken to action food complaints

All Councils

2.07 days

Similar Councils

2.7 days

Service standard

99.64% +0.36%

Percentage of required food safety assessments undertaken

All Councils

94.82%

Similar Councils

92.10%

Service cost

$323.35 -14.66%

Cost of food safety service per premises

All Councils

$484.34

Similar Councils

$436.63

Council says...

Health and Safety

84.21% -15.79%

Percentage of critical and major non-compliance outcome notifications followed up by council

All Councils

95.66%

Similar Councils

80.31%

Council says...

View the detailed Food Safety service area report

Governance

Provision of good governance to the community including making and implementing decisions with reference to community engagement, policy frameworks and agreed practice

Transparency

5.19% -61.90%

Council decisions made at meetings closed to the public

All Councils

9.55%

Similar Councils

10.97%

Council says...

Consultation and Engagement

47/100 -6.00%

Community satisfaction with community consultation and engagement

All Councils

56/100

Similar Councils

54/100

Attendance

90.68% -6.50%

Councillor attendance at council meetings

All Councils

91.70%

Similar Councils

92.22%

Service cost

$56,627.94 +17.86%

Cost of governance per councillor

All Councils

$48,340.83

Similar Councils

$46,847.05

Council says...

Satisfaction

48/100 +4.35%

Community satisfaction with council decisions

All Councils

55/100

Similar Councils

52/100

View the detailed Governance service area report

Libraries

Provision of print and digital based resources to the community in a variety of formats including collection services, e-services, research tools and interactive learning programs

Utilisation

4.49 -4.90%

Number of times a library resource is borrowed

All Councils

4.63

Similar Councils

3.98

Resource standard

69.03% +0.92%

Proportion of library resources less than 5 years old

All Councils

66.13%

Similar Councils

61.36%

Participation

13.77% -4.17%

Active library members in municipality

All Councils

15.41%

Similar Councils

12.47%

View the detailed Libraries service area report

View retired indicators

Maternal and Child Health

Provision of universal access to health services for children from birth to school age and their families including early detection, referral, monitoring and recording of child health and development

Service standard

99.74% +4.28%

Infant enrolments in the MCH service

All Councils

100.73%

Similar Councils

100.77%

Service cost

$75.13 -21.39%

Cost of the MCH service

All Councils

$81.48

Similar Councils

$74.42

Council says...

Participation

76.99% +4.56%

Participation in the MCH service

All Councils

77.87%

Similar Councils

76.60%

Participation

73.24% +19.41%

Participation in the MCH service by Aboriginal children

All Councils

77.81%

Similar Councils

73.63%

Council says...

View the detailed Maternal and Child Health service area report

View retired indicators

Roads

Provision of a network of sealed local roads under the control of the municipal council to all road users

Satisfaction

67.89 +20.03%

Sealed local road requests per 100km of sealed local roads

All Councils

45.30

Similar Councils

33.90

Council says...

Condition

96.48% +0.08%

Sealed local roads maintained to condition standards

All Councils

96.48%

Similar Councils

97.40%

Service cost

$91.05 -41.60%

Cost of sealed local road reconstruction per square metre

All Councils

$89.97

Similar Councils

$89.59

Council says...

Service cost

$8.18 +6.91%

Cost of sealed local road resealing per square metre

All Councils

$13.24

Similar Councils

$7.60

Satisfaction

58/100 +9.43%

Community satisfaction with sealed local roads

All Councils

57/100

Similar Councils

57/100

Council says...

View the detailed Roads service area report

Statutory Planning

Provision of land use and development assessment services to applicants and the community including advice and determination of applications

Timeliness

37 days -2.63%

Time taken to decide planning applications

All Councils

69.6 days

Similar Councils

56.26 days

Service standard

93.20% -0.79%

Planning applications decided within required time frames

All Councils

70.17%

Similar Councils

77.75%

Service cost

$1,928.14 -7.17%

Cost of statutory planning service per planning application

All Councils

$2,615.43

Similar Councils

$2,717.54

Decision making

50.00% -50.00%

Council planning decisions upheld at VCAT

All Councils

52.64%

Similar Councils

63.38%

Council says...

View the detailed Statutory Planning service area report

Waste Collection

Provision of kerbside waste collection service to the community including garbage and recyclables

Satisfaction

162.81 +7.48%

Kerbside bin collection requests per 1,000 households

All Councils

104.58

Similar Councils

132.01

Service standard

4.49 +16.14%

Kerbside collection bins missed per 10,000 households

All Councils

4.91

Similar Councils

4.60

Council says...

Service cost

$111.26 +1.80%

Cost of kerbside garbage bin collection service per bin

All Councils

$106.59

Similar Councils

$98.56

Service cost

$59.15 +102.20%

Cost of kerbside recyclables collection service per bin

All Councils

$57.71

Similar Councils

$53.99

Council says...

Waste diversion

47.78% +26.62%

Kerbside collection waste diverted from landfill

All Councils

43.94%

Similar Councils

49.46%

Council says...

View the detailed Waste Collection service area report

Financial Performance

Provision of relevant information about the effectiveness of financial management in local government including efficiency, liquidity, obligations, operating position and stability

Expenditure level

$4,319.97 +0.15%

Expenses per property assessment

All Councils

$3,322.88

Similar Councils

$3,644.55

Working capital

171.63% +37.42%

Current assets as a percentage of current liabilities

All Councils

319.74%

Similar Councils

292.26%

Council says...

Unrestricted cash

66.21% +94.64%

Unrestricted cash as a percentage of current liabilities

All Councils

94.27%

Similar Councils

72.41%

Council says...

Loans and borrowings

26.23% +54.97%

Loans and borrowings as a percentage of rates

All Councils

16.44%

Similar Councils

28.77%

Council says...

Loans and borrowings

4.84% -5.21%

Loans and borrowings repayments as a percentage of rates

All Councils

2.68%

Similar Councils

4.10%

Indebtedness

16.79% +56.58%

Non-current liabilities as a percentage of own source revenue

All Councils

17.93%

Similar Councils

32.64%

Council says...

Adjusted underlying result

-1.03% -74.97%

Adjusted underlying surplus (or deficit) as a percentage of underlying revenue

All Councils

4.24%

Similar Councils

2.49%

Council says...

Rates concentration

51.47% +0.25%

Rates as a percentage of adjusted underlying revenue

All Councils

59.45%

Similar Councils

58.77%

Rates effort

0.57% +0.20%

Rates as a percentage of property values in municipality

All Councils

0.42%

Similar Councils

0.61%

View the detailed Financial Performance service area report

View retired indicators

Sustainable Capacity

Provision of relevant information about whether local governments have the capacity to meet the agreed service and infrastructure needs of their community

Population

$2,154.41 +2.21%

Expenses per head of municipal population

All Councils

$2,021.92

Similar Councils

$1,874.16

Population

$13,443.32 -5.72%

Infrastructure per head of municipal population

All Councils

$14,674.40

Similar Councils

$13,828.59

Population

104.31 +0.06%

Population density per length of road

All Councils

110.56

Similar Councils

51.39

Own source revenue

$1,629.60 +4.84%

Own-source revenue per head of municipal population

All Councils

$1,493.08

Similar Councils

$1,471.11

Recurrent grants

$394.38 +0.62%

Recurrent grants per head of municipal population

All Councils

$440.62

Similar Councils

$350.65

Disadvantage

5.00 -

Relative Socio-Economic Disadvantage of the municipality

All Councils

5.53

Similar Councils

3.50

View the detailed Sustainable Capacity service area report

Governance and Management Checklist

Measures whether a council has strong governance and management framework in place covering community engagement, planning, monitoring, reporting and decision-making

Governance and Management

23/24

Compliant measures that are currently in operation

View the detailed Governance and Management Checklist service area report
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