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Wellington Shire

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale

Wellington Shire (2019-2020)

2.58 days

Similar Councils (2019-2020)

1.37 days

All Councils (2019-2020)

1.61 days

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2016-2017 1 days 1.82 days 2.56 days
2017-2018 1 days 1.7 days 1.76 days
2018-2019 4.5 days 1.92 days 2.07 days
2019-2020 2.58 days 1.37 days 1.61 days

Wellington Shire Council Says...

Council received a total of 19 food complaints in 2019. This demonstrates that community members are aware they can report concerns about the safety or handling of food that is sold within Wellington Shire via Council's Customer Action Request system. The majority of the food complaints were actioned within the first 2 days of being reported to council. There was one complaint which took longer to action due to a number of public holidays which skewed the overall timeframe upwards.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment

Wellington Shire (2019-2020)

97.06%

Similar Councils (2019-2020)

102.90%

All Councils (2019-2020)

95.00%

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2016-2017 90.83% 92.19% 93.20%
2017-2018 84.51% 95.88% 94.61%
2018-2019 70.10% 96.75% 94.82%
2019-2020 97.06% 102.90% 95.00%

Wellington Shire Council Says...

Council's performance in this area has continued to improve which is demonstrated by the high percentage of inspections completed.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council or for which council has received notification during the year

Wellington Shire (2019-2020)

$371.59

Similar Councils (2019-2020)

$441.12

All Councils (2019-2020)

$502.10

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2016-2017 $366.55 $437.75 $477.02
2017-2018 $402.03 $393.26 $489.47
2018-2019 $351.76 $425.17 $484.34
2019-2020 $371.59 $441.12 $502.10

Wellington Shire Council Says...

Direct cost of Council's food safety program per all registered and notifiable food premises is $371.59. The cost of delivering food safety service has remained steady with minimal fluctuation during last couple of years.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council

Wellington Shire (2019-2020)

100.00%

Similar Councils (2019-2020)

97.10%

All Councils (2019-2020)

91.91%

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2016-2017 100.00% 89.92% 91.48%
2017-2018 57.14% 90.60% 93.80%
2018-2019 94.12% 97.34% 95.66%
2019-2020 100.00% 97.10% 91.91%

Wellington Shire Council Says...

All major and critical non-compliance notifications for food premises were followed up. For the 2019 calendar year, there were 33 critical and major non-compliance notifications.