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Wellington Shire

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale. 2015/16 was the first year of reporting for this indicator. From 2016/17 this indicator is reported by calendar year.

Wellington Shire (2018-2019)

4.5 days

Similar Councils (2018-2019)

1.92 days

All Councils (2018-2019)

2.07 days

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2015-2016 1 days 1.76 days 2.06 days
2016-2017 1 days 1.82 days 2.56 days
2017-2018 1 days 1.7 days 1.76 days
2018-2019 4.5 days 1.92 days 2.07 days

Wellington Shire Council Says...

Council only received eight food complaints in 2018. Even though Council endeavours to action all food complaints within one day, there were two instances where this service level was breached resulting a significantly skewed result for the year.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment. From 2015/16 this indicator is reported by calendar year.

Wellington Shire (2018-2019)

70.10%

Similar Councils (2018-2019)

96.75%

All Councils (2018-2019)

94.82%

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2015-2016 94.03% 89.48% 90.88%
2016-2017 90.83% 92.19% 93.20%
2017-2018 84.51% 95.88% 94.61%
2018-2019 70.10% 96.75% 94.82%

Wellington Shire Council Says...

Council recognises the importance of food safety and aims to provide an annual assessment of every registered food premises at least once during a year. During 2018 calendar year, Environmental Health team completed 70% of assessments of registered food premises. Staff attention was focused on high risk, high volume premises and businesses that have performed poorly in the past. Whilst figures are lower than the previous year, council will endeavour to improve its assessment processes using new and improved technology.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council (or for which council has received notification) during the year. This indicator includes Streatrader registrations from 2015/16 onwards, which may affect a council's variance from 2014/15.

Wellington Shire (2018-2019)

$351.76

Similar Councils (2018-2019)

$425.17

All Councils (2018-2019)

$484.34

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2015-2016 $396.98 $449.98 $507.28
2016-2017 $366.55 $437.75 $477.02
2017-2018 $402.03 $393.26 $489.47
2018-2019 $351.76 $425.17 $484.34

Wellington Shire Council Says...

Direct cost of Council's food safety program per all registered and notifiable food premises is $351.76. Cost decrease is mainly due to improved reporting of Temporary and Mobile premises accounts and consequent increase in number of food premises.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council. From 2016/17 this indicator is reported by calendar year.

Wellington Shire (2018-2019)

94.12%

Similar Councils (2018-2019)

97.34%

All Councils (2018-2019)

95.66%

Performance Trend

Reporting Period Wellington Shire Similar Councils All Councils
2015-2016 100.00% 90.31% 92.49%
2016-2017 100.00% 89.92% 91.48%
2017-2018 57.14% 90.60% 93.80%
2018-2019 94.12% 97.34% 95.66%

Wellington Shire Council Says...

During 2018 calendar year, Council recorded a total of thirty four critical and major non-compliance notifications for food premises and followed up thirty two of these which is a significant improvement from last year.