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Whitehorse City

Profile Performance

Provision of animal management and responsible pet ownership services to the community including monitoring, registration, enforcement and education

Time taken to action animal management requests

Average number of days it has taken for council to action animal management requests

Whitehorse City (2020-2021)

1.31 days

Similar Councils (2020-2021)

2.03 days

All Councils (2020-2021)

1.81 days

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 1.22 days 2.28 days 2.19 days
2018-2019 1.33 days 1.89 days 2.03 days
2019-2020 1.16 days 1.96 days 1.71 days
2020-2021 1.31 days 2.03 days 1.81 days

Whitehorse City Council Says...

This indicator demonstrates Council's responsiveness to animal management requests. Time taken to action animal management requests remains consistent with the four year trend.

Animals reclaimed from council

Percentage of all collected cats and dogs which have been reclaimed

Whitehorse City (2020-2021)

57.44%

Similar Councils (2020-2021)

47.70%

All Councils (2020-2021)

46.21%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 53.33% 52.68% 50.34%
2018-2019 72.05% 54.46% 50.95%
2019-2020 61.39% 51.61% 47.26%
2020-2021 57.44% 47.70% 46.21%

Whitehorse City Council Says...

Council continues to focus on reunification as a priority through continued education initiatives and has systems in place to return animals to the owners as soon as possible.

Animals rehomed

Percentage of all collected cats and dogs which have been rehomed. New indicator from July 2019.

Whitehorse City (2020-2021)

19.01%

Similar Councils (2020-2021)

30.40%

All Councils (2020-2021)

34.97%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 Service not provided 0 0
2018-2019 Service not provided 0 0
2019-2020 15.51% 23.83% 31.96%
2020-2021 19.01% 30.40% 34.97%

Whitehorse City Council Says...

The increase in this result is due to the lower number of animals collected by Council in 2020/21, which is attributed to pet owners being at home more often during COVID-19. Note: This was a new indicator for 2019/20 financial year.

Cost of animal management service per population

Direct cost to council of the animal management service per population. New indicator from July 2019. Please refer to retired indicators link for previous results.

Whitehorse City (2020-2021)

$4.18

Similar Councils (2020-2021)

$5.73

All Councils (2020-2021)

$12.60

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 Service not provided 0 0
2018-2019 Service not provided 0 0
2019-2020 $4.59 $6.01 $12.54
2020-2021 $4.18 $5.73 $12.60

Whitehorse City Council Says...

Council is committed to providing a cost effective animal management program that provides value and high quality service delivery, and is demonstrated by the reduction in cost for 2020/21. Note: This measure replaces 'Cost of animal management service', which was based on cost per number of registered animals: see Retired Measures below.

Successful animal management prosecutions

Percentage of successful animal management prosecutions. New indicator from July 2019.

Whitehorse City (2020-2021)

100.00%

Similar Councils (2020-2021)

85.80%

All Councils (2020-2021)

67.15%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 Service not provided 0 0
2018-2019 Service not provided 0 0
2019-2020 100.00% 84.94% 63.75%
2020-2021 100.00% 85.80% 67.15%

Whitehorse City Council Says...

Council has continued its success in prosecuting all serious dog attacks where the officers were able to collect evidence to confirm the incident. The number of animal management prosecutions varies from year to year. Matters reported are investigated and where the circumstances of the incident meet statutory provisions, prosecutions are initiated against the animal's owner to help maintain community safety. Note: This measure replaces 'Animal management prosecutions', which was a measure of number, not proportion: see Retired Measures below.