Skip to content Know Your Council

Whitehorse City

Profile Performance
Performance Summary
    Download

    Food Safety

    Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

    Time taken to action food complaints

    Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale

    Whitehorse City (2020-2021)

    1.51 days

    Similar Councils (2020-2021)

    1.84 days

    All Councils (2020-2021)

    1.74 days

    Performance Trend

    Table view Graph view
    Reporting Period Whitehorse City Similar Councils All Councils
    2017-2018 1.63 days 1.78 days 1.76 days
    2018-2019 1.7 days 1.84 days 2.07 days
    2019-2020 1.76 days 1.82 days 1.61 days
    2020-2021 1.51 days 1.84 days 1.74 days

    Whitehorse City Council Says...

    Council is committed to responding to food safety related complaints in a timely manner. The 2020/21 result demonstrates an improvement from previous years and is well below the nominated target of 2.5 days.

    Percentage of required food safety assessments undertaken

    Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment

    Whitehorse City (2020-2021)

    93.61%

    Similar Councils (2020-2021)

    85.30%

    All Councils (2020-2021)

    77.13%

    Performance Trend

    Table view Graph view
    Reporting Period Whitehorse City Similar Councils All Councils
    2017-2018 100.00% 101.23% 94.61%
    2018-2019 100.00% 98.71% 94.82%
    2019-2020 100.00% 97.83% 95.00%
    2020-2021 93.61% 85.30% 77.13%

    Whitehorse City Council Says...

    A total of 865 assessments were conducted of 924 class 1 and class 2 food premises that require an annual food safety assessment during the 2020 calendar year. The COVID-19 pandemic had a significant impact resulting in many premises temporarily or intermittently closing and reducing hours of operation. This caused significant disruption on scheduling and conducting assessments. The premises that could not be assessed were prioritised for assessment in early 2021.

    Cost of food safety service per premises

    Direct cost of the food safety service per food premises registered by council or for which council has received notification during the year

    Whitehorse City (2020-2021)

    $562.27

    Similar Councils (2020-2021)

    $525.03

    All Councils (2020-2021)

    $489.84

    Performance Trend

    Table view Graph view
    Reporting Period Whitehorse City Similar Councils All Councils
    2017-2018 $556.40 $520.29 $489.47
    2018-2019 $546.58 $524.91 $484.34
    2019-2020 $552.54 $546.06 $502.10
    2020-2021 $562.27 $525.03 $489.84

    Whitehorse City Council Says...

    The food safety service cost has increased by 1.9% compared to the prior year and is due to increased costs to ensure statutory obligations were met during the COVID-19 pandemic and a reduction in the number of registered food premises at 30 June 2021.

    Percentage of critical and major non-compliance outcome notifications followed up by council

    Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council

    Whitehorse City (2020-2021)

    100.00%

    Similar Councils (2020-2021)

    97.98%

    All Councils (2020-2021)

    87.82%

    Performance Trend

    Table view Graph view
    Reporting Period Whitehorse City Similar Councils All Councils
    2017-2018 100.00% 98.16% 93.80%
    2018-2019 100.00% 98.82% 95.66%
    2019-2020 100.00% 98.93% 91.91%
    2020-2021 100.00% 97.98% 87.82%

    Whitehorse City Council Says...

    In 2020, all 85 major and critical non-compliances identified were followed up in accordance with operational policy. Consistent results have been achieved in the past four years through improved tracking of critical and major non-compliance and strengthening operational policy.
    Download