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Whitehorse City

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale. 2015/16 was the first year of reporting for this indicator. From 2016/17 this indicator is reported by calendar year.

Whitehorse City (2018-2019)

1.7 days

Similar Councils (2018-2019)

1.84 days

All Councils (2018-2019)

2.07 days

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 1.88 days 1.84 days 2.06 days
2016-2017 2.03 days 1.92 days 2.56 days
2017-2018 1.63 days 1.78 days 1.76 days
2018-2019 1.7 days 1.84 days 2.07 days

Whitehorse City Council Says...

Council is committed to responding to food safety related complaints in a timely manner and continues to follow up these requests well below the nominated target of 2.5 days.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment. From 2015/16 this indicator is reported by calendar year.

Whitehorse City (2018-2019)

100.00%

Similar Councils (2018-2019)

98.71%

All Councils (2018-2019)

94.82%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 100.88% 99.64% 90.88%
2016-2017 100.00% 101.06% 93.20%
2017-2018 100.00% 101.23% 94.61%
2018-2019 100.00% 98.71% 94.82%

Whitehorse City Council Says...

As of 31 December 2019 there were 874 registered class 1 and class 2 food premises for which 874 annual food safety assessments were conducted. We continue to see a rise in registered food premises each year.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council (or for which council has received notification) during the year. This indicator includes Streatrader registrations from 2015/16 onwards, which may affect a council's variance from 2014/15.

Whitehorse City (2018-2019)

$546.58

Similar Councils (2018-2019)

$524.91

All Councils (2018-2019)

$484.34

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 $513.09 $540.06 $507.28
2016-2017 $508.84 $528.45 $477.02
2017-2018 $556.40 $520.29 $489.47
2018-2019 $546.58 $524.91 $484.34

Whitehorse City Council Says...

Actuals will vary in accordance with staff levels, timing of activities and conducting legal enforcement. Costs have remained steady over the years and are partially offset with any increase in food premises registrations.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council. From 2016/17 this indicator is reported by calendar year.

Whitehorse City (2018-2019)

100.00%

Similar Councils (2018-2019)

98.82%

All Councils (2018-2019)

95.66%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 98.97% 97.22% 92.49%
2016-2017 100.00% 97.58% 91.48%
2017-2018 100.00% 98.16% 93.80%
2018-2019 100.00% 98.82% 95.66%

Whitehorse City Council Says...

Consistent results demonstrate Council's commitment to the health and safety of the community. All 99 major and critical non-compliances identified were followed up in accordance with operational policy.