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Whitehorse City

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale

Whitehorse City (2020-2021)

1.51 days

Similar Councils (2020-2021)

1.84 days

All Councils (2020-2021)

1.74 days

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 1.63 days 1.78 days 1.76 days
2018-2019 1.7 days 1.84 days 2.07 days
2019-2020 1.76 days 1.82 days 1.61 days
2020-2021 1.51 days 1.84 days 1.74 days

Whitehorse City Council Says...

Council is committed to responding to food safety related complaints in a timely manner. The 2020/21 result demonstrates an improvement from previous years and is well below the nominated target of 2.5 days.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment

Whitehorse City (2020-2021)

93.61%

Similar Councils (2020-2021)

85.30%

All Councils (2020-2021)

77.13%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 100.00% 101.23% 94.61%
2018-2019 100.00% 98.71% 94.82%
2019-2020 100.00% 97.83% 95.00%
2020-2021 93.61% 85.30% 77.13%

Whitehorse City Council Says...

A total of 865 assessments were conducted of 924 class 1 and class 2 food premises that require an annual food safety assessment during the 2020 calendar year. The COVID-19 pandemic had a significant impact resulting in many premises temporarily or intermittently closing and reducing hours of operation. This caused significant disruption on scheduling and conducting assessments. The premises that could not be assessed were prioritised for assessment in early 2021.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council or for which council has received notification during the year

Whitehorse City (2020-2021)

$562.27

Similar Councils (2020-2021)

$525.03

All Councils (2020-2021)

$489.84

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 $556.40 $520.29 $489.47
2018-2019 $546.58 $524.91 $484.34
2019-2020 $552.54 $546.06 $502.10
2020-2021 $562.27 $525.03 $489.84

Whitehorse City Council Says...

The food safety service cost has increased by 1.9% compared to the prior year and is due to increased costs to ensure statutory obligations were met during the COVID-19 pandemic and a reduction in the number of registered food premises at 30 June 2021.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council

Whitehorse City (2020-2021)

100.00%

Similar Councils (2020-2021)

97.98%

All Councils (2020-2021)

87.82%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2017-2018 100.00% 98.16% 93.80%
2018-2019 100.00% 98.82% 95.66%
2019-2020 100.00% 98.93% 91.91%
2020-2021 100.00% 97.98% 87.82%

Whitehorse City Council Says...

In 2020, all 85 major and critical non-compliances identified were followed up in accordance with operational policy. Consistent results have been achieved in the past four years through improved tracking of critical and major non-compliance and strengthening operational policy.