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Whitehorse City

Profile Performance

Kerbside bin collection requests per 1,000 households

Number of kerbside bin collection requests received by council per 1,000 kerbside bin collection households

Whitehorse City (2018-2019)

68.35

Similar Councils (2018-2019)

117.88

All Councils (2018-2019)

104.58

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 112.23 120.44 97.37
2016-2017 78.29 120.83 101.19
2017-2018 65.70 117.96 99.66
2018-2019 68.35 117.88 104.58

Whitehorse City Council Says...

Council has experienced an increase in requests these past 12 months for bin changeovers from 120L to 80L garbage bins. The offer to downsize has been encouraged by Council for minimising waste, and has been taken up well by the community. Council continues to work closely with the waste and recycling contractors to monitor the services and continuously improve practices and systems where practicable.

Kerbside collection bins missed per 10,000 households

Number of kerbside collection bins missed per 10,000 scheduled kerbside collection bin lifts

Whitehorse City (2018-2019)

4.92

Similar Councils (2018-2019)

6.39

All Councils (2018-2019)

4.91

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 4.97 5.81 4.18
2016-2017 3.40 5.68 4.51
2017-2018 4.17 6.09 5.05
2018-2019 4.92 6.39 4.91

Whitehorse City Council Says...

The steady increase in missed bins has prompted process improvements being investigated and is partly attributable to significant increase in the number of cars parking in the street blocking access to bins on nominated collection days.

Cost of kerbside garbage bin collection service per bin

Direct cost to council of the kerbside garbage bin collection service per kerbside garbage collection bin

Whitehorse City (2018-2019)

$96.83

Similar Councils (2018-2019)

$109.06

All Councils (2018-2019)

$106.59

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 $99.62 $106.30 $101.10
2016-2017 $97.63 $106.81 $102.30
2017-2018 $100.61 $109.11 $102.52
2018-2019 $96.83 $109.06 $106.59

Whitehorse City Council Says...

The minor variations in garbage bin collection costs over the past four years is attributable to low annual CPI adjustments, due largely to relatively low fuel and wage price increase over this period. Annual fluctuations are mainly linked to variations in diesel fuel price, a key component in the contract collection rate. Diesel prices have periodically increased and decreased over the past four years.

Cost of kerbside recyclables collection service per bin

Direct cost to council of the kerbside recyclables collection service per kerbside recyclables collection bin

Whitehorse City (2018-2019)

$26.19

Similar Councils (2018-2019)

$48.68

All Councils (2018-2019)

$57.71

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 $2.17 $23.27 $37.66
2016-2017 $3.46 $23.51 $37.34
2017-2018 $9.64 $30.46 $42.45
2018-2019 $26.19 $48.68 $57.71

Whitehorse City Council Says...

The trending increase in cost for Council is attributable to the recycling industry collapse affecting recycling income worldwide. We are no longer receiving income for recyclables and a reduction in the weight of packaging materials used is resulting in declining tonnages overall. Innovative waste recovery company, Visy Recycling, is our preferred contractor which wasn't impacted by the recent waste disposal crisis.

Kerbside collection waste diverted from landfill

Percentage of garbage, recyclables and green organics collected from kerbside bins that is diverted from landfill

Whitehorse City (2018-2019)

50.46%

Similar Councils (2018-2019)

44.47%

All Councils (2018-2019)

43.94%

Performance Trend

Reporting Period Whitehorse City Similar Councils All Councils
2015-2016 50.12% 45.08% 42.93%
2016-2017 51.12% 45.87% 44.52%
2017-2018 50.18% 45.10% 44.69%
2018-2019 50.46% 44.47% 43.94%

Whitehorse City Council Says...

Council continues to work hard to maintain a diversion rate above 50% despite the decline in the weight of recyclables, particularly due to lightweight packaging. Results in the 2019 Community Satisfaction Survey continues to support our focus in this area with Waste Management being our second highest-performing service area.