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Wyndham City

Profile Performance

Provision of food safety services to the community including registrations, education, monitoring, inspections and compliance

Time taken to action food complaints

Average number of days it has taken for council to action food complaints received from members of the public about the safety or handling of food for sale

Wyndham City (2019-2020)

1.94 days

Similar Councils (2019-2020)

1.65 days

All Councils (2019-2020)

1.61 days

Performance Trend

Reporting Period Wyndham City Similar Councils All Councils
2016-2017 2.01 days 2.01 days 2.56 days
2017-2018 1.81 days 1.96 days 1.76 days
2018-2019 1.11 days 1.73 days 2.07 days
2019-2020 1.94 days 1.65 days 1.61 days

Wyndham City Council Says...

Slight increase in timeliness of first response to food complaints due to a technological fault and not related to a delay in responding. 99% of complaints were addressed within 24 hours.

Percentage of required food safety assessments undertaken

Percentage of registered class 1 and 2 food premises that receive an annual food safety assessment

Wyndham City (2019-2020)

113.54%

Similar Councils (2019-2020)

101.82%

All Councils (2019-2020)

95.00%

Performance Trend

Reporting Period Wyndham City Similar Councils All Councils
2016-2017 100.00% 100.96% 93.20%
2017-2018 97.29% 96.93% 94.61%
2018-2019 100.93% 100.50% 94.82%
2019-2020 113.54% 101.82% 95.00%

Wyndham City Council Says...

More than 100% of inspections were conducted during the 2019 calendar year, due to 2020 inspections being brought forward.

Cost of food safety service per premises

Direct cost of the food safety service per food premises registered by council or for which council has received notification during the year

Wyndham City (2019-2020)

$378.86

Similar Councils (2019-2020)

$437.21

All Councils (2019-2020)

$502.10

Performance Trend

Reporting Period Wyndham City Similar Councils All Councils
2016-2017 $490.15 $433.65 $477.02
2017-2018 $475.14 $450.68 $489.47
2018-2019 $353.49 $409.72 $484.34
2019-2020 $378.86 $437.21 $502.10

Wyndham City Council Says...

Direct cost of providing the Food safety service has remained steady in 2019/20.

Percentage of critical and major non-compliance outcome notifications followed up by council

Percentage of critical and major non-compliance outcome notifications about a food premises that are followed up by council

Wyndham City (2019-2020)

100.00%

Similar Councils (2019-2020)

85.65%

All Councils (2019-2020)

91.91%

Performance Trend

Reporting Period Wyndham City Similar Councils All Councils
2016-2017 100.00% 96.73% 91.48%
2017-2018 100.00% 98.98% 93.80%
2018-2019 100.00% 97.61% 95.66%
2019-2020 100.00% 85.65% 91.91%

Wyndham City Council Says...

Council recorded one critical non-compliance notification, and this was followed up.